Legal
Merchant Services Agreement
The commercial agreement between mPay and a merchant processing payments on the platform.
Effective date: This draft has not yet taken effect.Operating entity: Business identity and registration information will be published before production merchant onboarding opens.
1. Merchant responsibilities
Operate a lawful business, describe your goods and services accurately, honour your refund policy, keep your account information current and comply with the Acceptable Use Policy.
2. Processing authorisation
You authorise mPay and its payment providers to process payments you initiate through your account, and to debit amounts owed under this agreement.
3. Pricing
Fees are those shown on your account before processing. mPay will notify you of changes in accordance with the Terms of Service.
4. Settlement, reserves and pending balances
Collected payments may be held in a clearing state, and a reserve may be applied to your account based on risk. Release schedules are shown in your dashboard; settlement terms are Settlement timing, supported assets and any withdrawal or network charges are confirmed during merchant onboarding and will be published before production launch..
5. Prohibited transactions
You may not process transactions on behalf of another business, split a transaction to evade limits, or process any activity listed in the Acceptable Use Policy.
6. Refunds, disputes and fraud monitoring
You will cooperate with refund and dispute handling and provide evidence on request. mPay monitors payment activity for indicators of fraud and prohibited use, and may hold or reverse affected payments.
7. Service suspension
mPay may suspend processing where required by a payment provider, by law, or where this agreement is breached.
8. API usage
API keys are secret and must be used only from your own systems. You are responsible for activity performed with your keys. Do not embed keys in client-side code.
9. Data protection
Each party will handle personal information in accordance with applicable law and the Privacy Policy.
10. Indemnification and termination
You will indemnify mPay against losses arising from your breach of this agreement or your underlying transactions, to the extent permitted by law. Either party may terminate in accordance with the Terms of Service. Final terms are The governing-law provision will be added after the operating entity and jurisdiction are finalized..