Help with your account and integration

Using payment links

1. 1. Open your dashboard and create a payment link, choosing the method and amount.
2. 2. Share the link, or its QR code, with your customer.
3. 3. The customer completes payment on the hosted checkout.
4. 4. The payment appears in your activity with its current status.

Understanding payment status

A payment starts awaiting the customer, moves to clearing once collected, and becomes available when released for withdrawal. A payment that does not complete is marked failed. Only a completed payment should be treated as received.

Getting help

Support:

·Official domain-based support contact details will be published before production launch.

Integration:

·Official domain-based support contact details will be published before production launch.

Security:

·Official domain-based support contact details will be published before production launch.

Hours:

·Official domain-based support contact details will be published before production launch.

Android app

An Android app is available for existing merchants. It is the same dashboard you use in a browser, with payment notifications on your phone.

Installed from a file rather than the Play Store, so Android will ask you to allow installation from this source.

Refunds and disputes

Refunds are initiated by the merchant from the dashboard. Disputes are handled with the relevant payment provider and can require evidence from you.