Legal
Privacy Policy
How mPay collects, uses and shares information when you use the website and the merchant platform.
Effective date: This draft has not yet taken effect.Operating entity: Business identity and registration information will be published before production merchant onboarding opens.
1. Information we collect
- Account information — name, business name, email address, and credentials you set.
- Merchant information — business details and settlement destinations you configure.
- Payment and transaction information — amounts, methods, statuses, references and related records.
- Device and technical data — IP address, browser and device information, and log data.
- Communications — messages you send us through the contact form or by email.
2. Cookies and analytics
Strictly necessary cookies keep the site working. Optional analytics and advertising cookies are used only with your consent, which you can change at any time from the Cookie settings link in the footer. See the Cookie Policy.
3. Why we process information
- To provide the payment platform and process transactions you initiate.
- To verify eligibility and to prevent fraud and prohibited use.
- To provide support and respond to your enquiries.
- To meet legal, regulatory and payment-provider obligations.
- To measure and improve the website, where you have consented.
4. Service providers and payment partners
mPay uses third-party payment providers to collect and settle payments, plus hosting and infrastructure providers. These parties receive the information needed to perform their role. mPay does not sell personal information.
We do not claim that information is never shared: operating a payment gateway necessarily involves sharing transaction information with the provider handling that payment.
5. Advertising and measurement
Where advertising measurement is enabled with your consent, only general marketing events are sent. Payment details, balances, transaction identifiers, wallet addresses, API keys and checkout field values are never sent to advertising or analytics platforms, and measurement tools are not loaded on checkout, dashboard or transaction pages.
6. Data retention
Records are retained for as long as needed to provide the service and to meet legal, accounting and anti-fraud obligations. Specific retention periods are Contact mPay to confirm service availability for your country, business type and requested payment methods. pending legal review.
7. Security
See the Security page for the controls implemented. No system can be guaranteed completely secure.
8. International transfers
Information may be processed in countries other than your own where our providers operate. Applicable transfer mechanisms are Contact mPay to confirm service availability for your country, business type and requested payment methods..
9. Your rights
Depending on where you live you may have rights to access, correct, delete or restrict use of your information, and to withdraw consent. Contact Official domain-based support contact details will be published before production launch..
10. Changes and contact
We will post changes to this policy on this page with a new effective date. Questions: Official domain-based support contact details will be published before production launch..